Terms & Conditions

Terms & Conditions条款及细则

作为本网站的用户,您承认您接受我们以下条款和条件的约束。这些条款和条件自2012124日起生效。这些条款的最新更新时间为2013126日。

这些条件(如下定义)适用于本网站的访问和使用,以及您与我们以及我们的代理之间通过电子邮件进行的任何通信。使用51Parcel51Parcel代理表示您接受一般条件,无论您是否选择成为会员。如果您不接受一般条款,请不要使用本网站。

1.0定义

以下列出的是在这些运输条款中可以找到的条款:

-包裹-具有单个51包裹承运人标签的单个装箱物品。

-寄售-通过我们的服务发送的一组包裹。

-客户/发件人/用户-51Parcel签约以安排包裹/寄售的收集和交付并负责支付与交付相关的所有费用的一方。

 -收货人/收货人-接收通过51Parcel发送的包裹/货物的人。

-承运人/第三方-我们的承运人合作伙伴,包括DHLUPSTNTParcelForce,爱马仕等。

-相关收集点-是指承运人将任何包裹/寄售物收集到的地址。

-相关的送货地点-是指我们的承运人将任何包裹/寄售货物寄至的地址。

-驾驶员放行区-意味着承运人认为这是“安全”区,包裹可以不加签名地留在门上。这仅适用于某些地区的某些服务。

-货运标签/空运单/商业发票-包裹上/随包裹放置的文件。

-工作日-英国境内周一至周五上午9点至下午5点,公共和银行假日除外。

-保证-适用服务或“您的退款”的托收或交付保证。

-补偿盖-这是运输盖,可提供损失和/或损坏保护。该承保范围不适用于“限制和/或禁止”清单上的货物,并且为这些清单上的物品支付的任何保费在万一丢失或损坏时不予退还。

-费用-客户应支付的所有费用,包括但不限于运输费用,附加费(包括但不限于紧急情况,运营和燃油附加费),仓储费,增值税,税金,利息,罚款,管理费,关税,海关关税,关税,保险费和51Parcel可适当地就运输向客户收取的任何其他金额,或由监管机构针对托运征收的任何其他金额,以及根据这些条款应支付的任何其他金额。

-合同-客户与51Parcel之间提供服务的协议。

-会员-指已在网站上注册的人(“会员”是指成为会员的身份);

-公司/站点-表示www.51taoUK.com

2.0访问

 

尽管我们努力确保本站点每天24小时可用,但由于任何原因,本站点在任何时间或任何时间都不可用,我们不承担任何责任。

如果系统发生故障,维护或修理或出于我们无法控制的任何原因,则可能会暂时暂停访问本网站,恕不另行通知。

3.0内容

我们尽力确保本网站上的信息正确无误,但我们不保证本网站上材料的准确性或完整性。我们可能随时对网站上的资料进行更改,恕不另行通知。本网站上的资料可能已过时,我们不承诺更新此类资料。

本网站的内容按“原样”提供,对于此类内容,我们不提供任何保证。

禁止您向网站发布或从网站传输任何材料:

-威胁,诽谤,淫秽,亵渎,令人反感,色情,辱骂,容易煽动种族仇恨,歧视,威胁,丑闻,煽动性,亵渎性,违反信心,侵犯隐私权或可能造成烦扰或不便的行为; -您尚未获得所有必要的许可和/或批准; -构成或鼓励被视为刑事犯罪的行为,引起民事责任,否则是非法的,或侵犯了世界任何国家的任何第三方的权利;或-从技术上讲是有害的(包括但不限于计算机病毒,逻辑炸弹,特洛伊木马,蠕虫,有害组件,损坏的数据或其他恶意软件或有害数据)。

您不得滥用本网站(包括但不限于黑客入侵)。

我们将与任何执法机关或法院命令进行全面合作,要求或指示我们披露发布任何违反本条款的任何材料的人的身份,或找到他们。

4.0许可证

您被允许查看,打印和下载本网站的摘录供您自己使用,其依据是:

-网站上的任何文件或相关图形均未经任何修改;

-网站上的任何图形均不得与相应文字分开使用;和

-我们的版权声明和此许可声明出现在所有副本中。

除非另有说明,否则本网站上所有材料(包括但不限于照片和图形图像)的版权和其他知识产权归我们或我们的许可方所有。除非另有约定,否则严禁使用本网站的摘录,并且如果您违反本条款,则您使用本网站的许可会自动终止,您必须立即销毁本网站的任何下载或打印的摘录。

未经我们事先书面许可,不得将本网站的任何部分复制或存储在任何其他网站上,也不得将其包含在任何公共或私人电子检索系统或服务中。

5.0免责声明

在法律允许的范围内,我们特此排除:

-成文法,普通法或衡平法可能暗含的所有条件,保证和其他条款;和

-任何人因与本网站有关或与本网站的使用,无法使用或使用结果,与本网站链接的任何网站和任何材料有关的任何直接,间接或间接损失或损害的责任张贴在上面,包括但不限于:

-收入或收入损失;

-业务亏损;

-利润或合同损失;

-预期节省的损失;

-数据丢失;

-商誉的损失;

-浪费管理或办公时间;和

-对于任何其他形式的损失或损害,无论是由侵权行为(包括过失),违反合同或其他方式造成的,即使在可预见的情况下也是如此。

这不影响我们因疏忽而导致的死亡或人身伤害责任,也不影响我们对基本问题的欺诈性失实陈述或失实陈述的责任,也不影响适用法律无法排除或限制的任何其他责任。

6.0有关您以及您访问我们网站的信息

为了查看报价结果,您必须提供您的电子邮件地址和名称,并选择您是该站点的企业还是个人用户。这是为了进行验证,您将被添加到我们的邮件列表中,以便我们可以通知您有关我们服务的重要更新,以及通知您促销和特价优惠。在此阶段提供这些详细信息,即表示您同意接收我们的电子邮件。

我们处理的有关您的任何信息将根据我们的隐私政策进行处理。使用本网站即表示您同意此类处理。

7.0我们对客户的义务

51Parcel将通过订购时选择的信誉良好的承运人通过第三方服务安排包裹/寄售的交付。

51Parcel不会直接与托运货物联系,而是通过我们与其联系的承运人之一安排运输。

51Parcel保留不另行通知的权利-介绍,更改,删除任何在线提供的价格,服务或折扣。

对于每批货物,将进行1-3次交付尝试,具体取决于交付所使用的服务或承运商。如果必须将包裹/寄回给发件人,则将收取退货费用,并且客户了解他们对此负有责任。如果将寄回的货物退还给51Parcel总部,则客户有责任支付将物品收集并交付到其指定的收货地址,并对最初应用于订单的任何退货费用承担责任。

请确保在订购时将正确的包裹交给您选择的正确的收货代理。还请确保在发送多个包裹时,正确的标签上贴有正确的标签,因为带有标签错误的包裹无法免费重新运输。收货时,客户有责任确保将正确的包裹交付给正确的快递员。如果将包裹交给不正确的快递员,则可能需要对订单收取额外的附加费,以便退回包裹。由于不正确的包裹投递给快递,因此无法对原始订单退款。

可以从居住地址或公司收集出口服务。请注意,导入服务仅是从公司地址收集的。 51Parcel只能传递到完整的街道地址。我们无法送货至邮政信箱。如果出于这个原因必须退回托运货物,则不会退款。

 

承运人/ 51包裹有权出于特定原因拒绝托运货物,例如没有包装,包装不足或托运货物太大。此外,51Parcel有权拒绝我们系统中的任何订单/用户。

51包裹需要接收者的电话号码,在地址查询时可以打电话给该接收者。请注意,对于任何海外地址,都需要一个本地号码,运营商不会拨打英国号码。如果没有提供电话号码并且承运人无法致电安排运送,51Parcel将不会重新装运任何退回的物品。

一旦与我们的承运商预订了服务,订单结束时就会由我们的自动化系统付款。我们网站上的所有报价均为英镑。 51Parcel保留拒绝任何订单的权利,并将对某些交易和价值进行付款安全检查。

可通过我们的网站进行跟踪。客户有责任跟踪所有货物。

8.0客户义务

客户应保证并满足以下条件:

     -考虑到托运物的内容并确保不会对设备,人员或其他方面造成损害或伤害,所有托运物均被适当安全地包装用于运输;未按照包装指南进行包装的任何包裹都可能被拒绝运输或退回原发件人,而没有被交付。在运输过程中,如果要确保包装的安全性,可能会收取额外的附加费用,在这种情况下,恕不接受任何损坏索赔。

     -所有货物将在预订中声明每个单独的盒子或包裹,以便可以向客户提供正确的价格和服务。在任何情况下,都不应将多个盒子装在一起并作为一个包裹寄出。在任何此类情况下,如果包裹在运输途中分开,则任何索赔都将被拒绝,并向客户交付包裹之前应支付的订单加收附加费。

     -所有托运货物均已正确标记,所有标签应牢固固定,清晰,易读,并放置在组成托运货物的每个包裹的最大平面上,以方便查看。如果发件人未在托运货物中充分标记任何包裹,则承运人有权拒绝携带整个托运货物。在任何情况下,本公司和承运人均不应对由于标签不足或含糊不清或发件人未能履行其标签义务而造成或促成的任何逾期交付,误交付或未交付承担责任。

     -指定需要打印机的快递服务,应打印快递特定的运输标签并粘贴在包裹上。没有指定快递公司运输标签的任何包裹,都将被快递公司或51Parcel收取额外费用,并可能导致服务延迟。无法通过51Parcel网站查看跟踪更新。如果在没有正确的运输标签或文件的情况下寄出任何包裹,将不予退款,这也将使以后可能发生的任何索赔无效。

     -出国旅行的货物可能需要向快递员提供其他文书工作和信息,以使货物在旅途中继续前进。 51Parcel的目的是在付款后向客户提供所有必要的文件,但确保所有文书工作存在的责任仍由客户承担。客户有责任确保在快递员到来之前,已提供国际运输所需的包裹和所有必要的文件。由于缺少或不完整的文件而导致的任何包裹,拒绝,退回或未送达的包裹均不符合退款要求,并可能收取额外的附加费,由客户支付。

     -由客户(包括通过电子方式)提供的与托运货物的订购,标签,运输或发票有关的所有数据均应准确,完整,正确的类型,并应按要求及时提供公司。此类数据应包括但不限于托运货物的重量和大小;货物内容的准确描述;收件人的完整准确的姓名和地址,包括邮政编码,移动电话号码,电子邮件地址和白天的座机电话号码。如果客户未能提供所有这些必要的数据,则承运人有权拒绝托运货物和/或可以据此向客户收费。

 

     -托运货物符合通过陆路,海运和空运托运货物的所有法律和法定义务和法规。

对于因其或任何第三方未遵守本节规定而引起的任何成本,费用,损失或损坏,客户应全权赔偿并使公司和承运人不承担任何责任。

9.0承运人的服务条件

对于所有交付,以下承运人条件将适用:

     -DHLhttps//www.dhl.co.uk/en/express/shipping/shipping_advice

     -TNThttps//www.tnt.com/express/en_gb/site/terms_and_conditions.html

     -ParcelForcehttps//www.parcelforce.com/terms-and-conditions

根据本段的强制性要求,您(客户)已经阅读,理解,确认并同意承运人的服务条件。

10.0服务延迟

在以下情况下可能会出现服务延迟:

-天灾(包括但不限于恶劣的天气情况,可能会导致所有服务立即或将来出现延误)

-战争,入侵,外国敌人的行为,敌对行动(无论是否宣战),内战,叛乱,革命,暴动或军事或篡夺的权力,或与之有关的战利品,麻袋或掠夺,和/

-从核燃料燃烧产生的任何核废料和/或任何核燃料产生的电离辐射或放射性造成的污染

-任何爆炸性核组件或其核组件的放射性,有毒,爆炸性或其他危险特性,和/

-由飞机和其他空中设备以音速或超音速行进和/或引起的压力波

-包装或包装的缺失,故障或不足。

-装运所需的文书工作不存在或不完整

-为服务提供的运送标签尚未使用

-货件要行驶250英里以上

-货物将发送到苏格兰高地或英国的任何偏远地区。

由于上述任何原因而导致的延迟服务,恕不退款。

11.0责任

除非在交付货物后的三个日历日内公司收到书面通知,否则在任何情况下或在任何程度上,公司,其仆人或代理商均不对客户承担任何责任。

如果有交付扫描,则对于交付中部分货物丢失或争议的任何索赔也必须在交付后3个日历日内通过我们的在线索赔表以51Parcel提出书面要求,并随附所有必要文件。在此时间范围之外收到的任何文件都将导致索赔被拒绝。

对于丢失的全部寄售货物,公司必须在预计交货日期后的7个日历日内再次通过其在线索赔表收到书面通知。请等待最多90个工作日,以便完全解决所有索赔。

 

如果由于罢工,停工,劳资纠纷,天气状况,交通拥堵,机械故障或任何公共或私人阻塞而在任何时候阻止或延迟公司启动,执行或完成附表中所述的任何服务道路或高速公路或公司无法控制的任何原因,客户不得要求公司的仆人或代理人赔偿由此造成的任何后果性损失或其他损失,但前提是在公司的其中之一发生机械故障的情况下车辆本公司应尽最大努力为替换车辆提供最小的可行延误。如果因51Parcel直接控制之外的原因而导致服务延迟,则无法退款。

在任何情况下,本公司,其雇员或代理人均应对因托运货物的标签不足或含糊不清而造成或促成的任何迟延交货,未交货或未交货负责。

我们的“禁止使用的物品”列表和“限制使用的物品”列表中列出的任何物品,对于任何类型的索赔都将免于承担我们的责任范围。请在预订前检查我们的禁止物品清单和限制物品清单,以确保未列出要发送的物品。接受这些条款并发送该物品,即表示您同意,如果该物品被列出,则不会提出任何索赔要求,并且所购买的任何其他运输保险单都将无效且不可退款。

通过51包裹预订的任何服务上寄送的任何托运货物,如果在预订时输入的重量和尺寸不正确,则将不包括在运输补偿计划之内。这包括标准保险,购买的任何其他保险将作废并且不予退还。可能还会收取额外的附加费,客户有责任在寄送货物之前清算这些费用,因为太大或太重可能会收取附加费,因此不会获得任何运输保障-免费包含的金额或任何额外的保障购买。

下订单的人应对输入的信息负责。 51Parcel将只与下订单的人打交道。 51Parcel对在订购过程中输入的错误信息概不负责,在这种情况下不会退款。

责任限于携带货物的公司的过失。然后,这仅限于使用51Parcel下订单的客户。

以下情况下的损失,损坏和退款保证将不包括在内:

     -天灾(包括但不限于恶劣天气,可能会导致所有服务立即或将来出现延误)

     -战争后果

     -包装不足

     -标签不正确

     -禁止和限制的内容

     -不可抗力

责任限于物品的价值(不包括邮费和包装费用),最高不超过所包括和/或购买的赔偿范围,并且仅限于寄送物品的费用,不包括为以下情况而支付的额外赔偿范围的保险费货物丢失。

对于因您订购的服务的任何问题而导致的任何利润损失,管理上的不便,失望,间接或间接损失或损害,我们将不承担任何进一步的责任。

请注意,51Parcel对提供的包装建议不承担任何责任。客户仍然负责确保包装足以运输。

12.0收货和送货

如果相关承运人无法托运托运货物或其任何部分,则相关承运人将在相关托收点留下尝试托收的详细信息,或者在网站上更新跟踪信息以显示尝试托收。所有馆藏的重新预订都必须直接与51Parcel的客户支持团队联系。请注意,因客户过错而错过的任何托收都可能产生附加费,客户需要在向快递公司重新订购订单之前支付该附加费。

 

如果承运人未在约定的时间和地点准备好收货,则将收取“无收货”费用。如果“没有东西可收”,将收取5.00英镑的附加费。

对于我们的任何同一天收件/送货服务-15分钟后,等待时间将以1分钟为单位收费,每分钟£2。这是承运人对51Parcel征收的费用,因此必须将其传递给发件人。

根据所选的服务和快递人员,他们将尝试在正常工作时间内交付寄售货物。如果相关承运人无法在相关交付点获得收据,则可以尝试在靠近相关交付点的地址交付并获得适当的收据,如果成功,将在相关交付点留下该地址的详细信息交付已经完成。

如果托运货物尚未交付,承运人将在相关交付点离开要求收货人与承运人联系以做出其他交付安排后,将其退回其仓库。如果在合理的时间内未进行此类联系,承运人将保留托运货物或退回包裹,并且客户将承担可能产生的任何其他费用。

自动化系统根据客户的要求预订收藏。请注意,任何服务均不能保证收集日期和时间。取款时间为周一至周五0800-1800(银行假日除外)之间的任何时间。大部分服务都提供星期六收集,但需要额外收费。

必须始终在从承运人处收取托运货物时获得收据。如果未获得托收收据,则无法索赔,因为没有证据表明承运人已收收包裹。

请注意,我们的大多数服务都需要将条形码标签和打印地址标签打印出来并粘贴到包裹上。不得使用手动文件(包括手写的地址标签)。

在建议的服务中,驾驶员会留下运单文件,您可能必须填写“收件人”和“发件人”地址详细信息。

客户有责任确保所有细节均正确填写并显示在正确的包裹上,并且如果包裹已寄出且细节不正确或放置在错误的包裹上,则不会提出索赔或减价。驾驶员没有责任检查此信息,因此请确保在离开之前检查此信息。

国内和国际上所有服务往返偏远地区的运送可能会受到延误,并可能降级。在这种情况下无法退款。

13.0国际运输和海关

对于要求公司从英国以外的国家收取货物或将货物交付到英国以外的国家的服务,公司的责任受《国际公路货物运输合同公约》的有关规定约束。 1965年《道路运输货物附表》(该附表可能会不时修订)(“ CMR条例”),尤其是第17条及以后的条款,这些条款将纳入本协议并适用代替上述任何不一致的条款。如果需要,将提供此类规定的副本,以收取20英镑的管理费。

重量不超过1.5Kg的文件不需要到任何目的地的商业发票。这些应声明为零值。如果输入了不正确的值,则51Parcel不对可能收取的任何费用负责。价值超过4,699英镑的托运货物可能会被延迟,因为它们将需要进一步的文件许可。 51Parcel不建议寄送任何超过2500英镑的货物,因为无法提供超出此金额的其他公交保险。

您仅预付寄售货物的邮费。 51Parcel无法控制任何海关查询或可能产生的费用。客户有责任检查托运货物是否有税收,关税或其他海关费用。您可以通过与目的地国家的领事馆交谈来做到这一点。

 

如果包裹从英国境外退还给寄件人,则费用将为托运货物的适当进口费率。 这可能高于出口货物所支付的价格。 发件人也应为此负责。

14.0禁止和限制物品

禁止和限制物品均可能受到海关的不收取,延迟,退还或没收的处罚。邮资不予退还,赔偿要求无效。

请注意,51Parcel的预订系统是由计算机软件自动完成的,因此我们的工作人员无法监控所运输的物品,因此客户有责任阅读条款和条件;检查其物品未在禁止和限制物品列表中列出,或直接通过电子邮件查询以查看您的包裹是否可以接受。

无法通过我们的服务发送违禁物品。如果驾驶员禁止收运禁止物品清单中的任何物品,则可能会被收取附加费并退还包裹。

可以发送受限制的物品,但旅行时没有任何包容性或额外的损坏/损失承保,因此,寄出物品的风险由所有者承担,因此在任何情况下都无法对此列表中的物品提出索赔。

15.0附加费

以下是需要支付附加费和附加费的情况。应付价值将取决于所使用的承运人。

通过输入托运货物的重量和尺寸,您可以根据这些参数预付运输费用。准确声明托运中每个包裹的重量和尺寸非常重要。每个包裹均由适当的承运人扫描并称重。如果托运的货物比说明的重,那么额外的重量将直接开具发票,从订单中扣除或从用户的“帐户资金”(前提是他们有足够的信用)中扣除(如果有足够的信用) 25英镑+增值税的附加费,用于支付管理费。额外费用将以书面形式确认。

如果承运人未在约定的时间和地点准备好收货,则将收取“无收货”费用。如果“没有东西可收”,将收取5.00英镑的附加费。

对于我们的任何同一天收件/送货服务-15分钟后,等待时间将以1分钟为单位收费,每分钟£2。这是承运人对51Parcel征收的费用,因此必须将其传递给发件人。

如果未能在10个工作日内支付附加费,则以后每天将按5%收取利息。

16.0折扣

51Parcel的网站将自动为某些服务的帐户持有人提供折扣。如果帐户持有人已登录,则会自动提供该服务。如果没有,则无法追溯性地折扣。

请注意-如果输入促销代码,这也将取代用户有权获得的任何其他折扣。不能同时使用两个折扣。

存放在用户“帐户资金”中的资金只能在网站上使用,不能随时提取。所有存入“帐户资金”的存款必须在存款之日起十二个日历月内使用,否则余额将过期。 “帐户资金”只能用于51Parcel网站上的包裹交付。

17.0退款

请注意-作为“帐户资金”存入预付帐户的资金只能在51Parcel网站上使用,并且不能在任何时候提取或兑换,因为51Parcel会通过提供免费的虚拟资金或将要添加到客户中的资金来定期推广其服务的预付帐户。所有存入“帐户资金”的存款或金钱必须在存款之日起十二个日历月内使用,否则余额将过期。 “帐户资金”只能用于51Parcel网站上的包裹交付。

18.0损坏/丢失的索赔

客户仍然负责确保包装足以运输。所有物品都必须装在一个双壁的盒子中,盒子要牢固地固定,并在物品周围加上进一步的填充物,以使物品在运输过程中不能碰到纸板箱的侧面或移动。此外,寄件人将对由于运送包装不当的货物而导致的运输到其他货物或财产的损失负责。

未装箱或包装不足的物品不包括在我们的服务范围内,可能会延迟/退货/由客户保留以供收集。在以下情况下,也可以丢弃此类货物:

     -它们被损坏到诸如砸碎玻璃的程度,或引起对健康和安全法规的关注。

     -如果货物已由客户保管以供收集,并且已超过建议的期限。请注意,在这种情况下,客户将意识到必须在特定日期安排收货,否则这些货物可能会产生仓储费,并最终由寄件人支付费用将其丢弃。

如有损坏索赔,客户应在交货后的3个日历日内向51Parcel提供所用内/外包装和损坏物品的照片;维修费用的报价单和损坏物品的价值证明,显示该物品和已支付/出售的费用。如果损坏的物品无法修复,则客户必须提供相关专家的书面证明,然后51Parcel.com才能考虑全部索赔额。

为了使客户能够就损坏的包裹和/或物品提出索赔-至关重要的是,将包裹签名为“损坏”,否则将拒绝任何损坏索赔。因此,客户/收货人有责任在交货时检查包裹内容,以确保没有损坏。如果收件人在“良好状态”或“未检查”状态下签收包裹,则无论输入任何跟踪信息或直接向快递公司提出建议,在任何情况下均不接受任何损坏索赔。客户有责任将这些条款和条件告知接收者。

丢失的索赔只有在承运人进行了广泛的搜索并将货物视为丢失后才能处理。此过程最多可能需要40个工作日才能完成。

索赔流程旨在在通知后的28个工作日内解决,所有决定均由51Parcel/或相关承运人全权决定。但是,最多需要60个工作日才能解决。

下面列出了需要与索赔一起提交的文件-

损失-司机在收货时留下的收据文书,显示该物品的价值证明和该物品的成本(网站屏幕打印,地址或类似物品的价格将不被视为价值证明,如果这样的话)提交的索赔将被拒绝),收货人的损失证明并签名,建议不与他们或他们的任何邻居一起收到货物。

51Parcel保留拒绝或拒绝任何索赔的权利,如果以上任何条件均未得到满足。

19.0使用ParcelForce服务的其他限制

所有收藏必须提前一天(工作日)预订,例如星期一预定,星期二预定。

51ParcelParcelForce将不对已发送的任何物品提供任何延误保障。

除非由51Parcel批准的发货公司发送,否则51ParcelParcelForce将不会为运输中的损坏包裹支付任何索赔。

 

所有客户服务查询都需要向51Parcel而不是ParcelForce进行。

对于因欺诈而已计费的商品,不会产生任何抵免额。

20.0财务信息

由于我们使用安全的第三方付款网关来处理您的付款交易,因此我们不会在自己的网站上存储任何财务详细信息(例如信用卡或借记卡信息),这可以确认您的交易是安全的,因为如果从51parcel.com购买后,您的信用卡或借记卡发生了未经授权的收费。

21.0适用法律

本协议应根据英格兰法律解释,并且英格兰法院对本协议引起的任何事项具有专属管辖权。

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As a user of this website you acknowledge that you are bound to our Terms and Conditions below. These Terms and Conditions are effective as of 4th of December 2012. The Terms were last updated on 26 January 2013.

The Conditions (as defined below) apply to the access to and use of the Site, and to any correspondence by e-mail between you and us and our agents. Using 51Parcel and 51Parcel agents indicates that you accept the General Conditions regardless of whether or not you choose to become a Member. If you do not accept the General Conditions, please do not use the Site.

1.0 Definitions

Listed below are the terms that will be found in these terms of carriage:

  •      - Parcel - Individual boxed item that has a single 51Parcel carrier label.

  •      - Consignment - A group of parcels sent through our service.

  •      - Customer/Sender/User - The party who contracts with 51Parcel to arrange collection and delivery of a parcel/consignment and who is responsible for payment of all Charges associated with delivery.

  •      - Consignee/Receiver - The person who is receiving the parcel/consignment sent through 51Parcel.

  •      - Carrier/Third Party - Our carrier partners, including DHL, UPS, TNT, ParcelForce, Hermes, and others.

  •      - The relevant collection point - means the address at which any Parcel/Consignment is to be collected by the carriers.

  •      - The relevant delivery point - means the address to which any parcel/Consignment is to be delivered by our carriers.

  •      - Driver release areas - means that the carrier deems this a 'safe' area and parcels can be left at the door without a signature. This only applies to certain services to certain areas.

  •      - Shipping Label/AirWay Bill/Commercial Invoice- The documentation placed on/with the parcel.

  •      - Working Day - Monday to Friday from 9am to 5pm within the UK, excluding public and bank holidays.

  •      - Guarantee - Collection or delivery guarantee on applicable services or 'your money back'.

  •      - Compensation Cover - This is Transit cover that provides cover against Loss and/or Damage. This cover does not apply to goods present on the Restricted and/or Prohibited list and any premium paid for cover on items which are on these lists is not refundable in the event of loss or damage.

  •      - Charges - All charges payable by the Customer including but not limited to charges for the Carriage, surcharges (including but not limited to emergency, operational and fuel surcharges), storage charges, VAT, taxes, interest, fines, administration charges, duties, Customs duties, levies, Insurance premiums and any other amounts properly chargeable by 51Parcel to the Customer in connection with the Carriage or imposed by regulatory bodies in relation to the Consignment(s) and any other amounts payable under these terms.

  •      - Contract - The agreement between the Customer and 51Parcel for provision of services.

  •      - Member - means a person who has Registered on the site (and "Membership" means the status of being a Member);

  •      - The Company/Site - means www.51Parcel.com.

2.0 Access

Whilst we endeavour to ensure that the Site is available 24 hours a day, we shall not be liable if, for any reason, the Site is unavailable at any time or for any period.

Access to the Site may be suspended temporarily and without notice in the case of a system failure, maintenance or repair or for any reasons beyond our control. 

3.0 Content

Whilst we endeavor to ensure that the information on the Site is correct, we do not warrant the accuracy or completeness of the material on the Site. We may make changes to the material on the Site at any time and without notice. The material on the Site may be out of date, and we make no commitment to update such material.

The contents of the Site are provided 'as is', and we provide no warranties in respect of such contents.

You are prohibited from posting or transmitting to or from the Site any material:

  •      - that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; - for which you have not obtained all necessary licenses and/or approvals; - which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, is otherwise unlawful or infringes the rights of any third party, in any country in the world; or - which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Site (including, without limitation, by hacking).

We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of, or locate, anyone posting any material in breach of this clause. 

4.0 License

You are permitted to view, print and download extracts from the Site for your own use on the basis that: 

  •      - no documents or related graphics on the Site are modified in any way;

  •      - no graphics on the Site are used separately from the corresponding text; and

  •      - our copyright notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site (including, without limitation, photographs and graphical images) are owned by us or our licensors. Save as agreed otherwise, any use of extracts from the Site is prohibited, and if you breach this clause, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

No part of the Site may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written permission. 

5.0 Disclaimer

To the extent permitted by law we hereby exclude: 

  •      - all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

  •      - any liability for any direct, indirect or consequential loss or damage incurred by any person in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  •      - loss of income or revenue;

  •      - loss of business;

  •      - loss of profits or contracts;

  •      - loss of anticipated savings;

  •      - loss of data;

  •      - loss of goodwill;

  •      - wasted management or office time; and

  •      - for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 

6.0 Information about you and your visits to our site

In order to view quotation results, you must provide your email address and name, and select whether you are a business or personal user of the site. This is for verification and you will be added to our mailing list so we can inform you of important updates to our services, along with informing you of promotions and special offers. By providing these details at this stage, you agree to receive emails from us.

Any information about you that we process will be processed in accordance with our Privacy Policy. By using the Site you consent to such processing. 

7.0 Our Obligation to the customer

51Parcel will arrange delivery of the parcel/consignment(s) through a third party service with the reputable carrier as chosen at the time of ordering.

51Parcel do not come into direct contact with the consignment's but arrange the shipment through one of the carriers that we hold an account with.

51Parcel reserve the right to without notice - Introduce, change, remove any pricing, Service or discount that is available online.

There will be between 1-3 delivery attempts that will be made for each consignment, depending on the service or carrier used for the delivery. If the parcel/consignment(s) has to be returned to the sender, then a return charge will be applied and the customer understands they are liable for this. Should the consignment be returned to 51Parcel's Head Office it is the Customer's responsibility to pay to have the item collected and delivered to their designated delivery address and accept liability for any return charges originally applied to the order.

Please ensure the correct parcel is given to the correct collecting agent that you have chosen at the time of ordering. Please also ensure that when sending multiple parcels, the correct labels are attached to the correct parcels as miss-labelled parcels cannot be re-shipped free of charge. It is the responsibility of the customer at the collection point to ensure the correct parcel is given to the correct courier. Should a parcel be given to the incorrect courier an additional surcharge may be applied to the order to have the parcel returned. No refund can be given on the original order due to an incorrect parcel being handed to a courier.

Export services can be collected from a Residential address or Business. Please note the Import services are collection from a Business address only. 51Parcel can only deliver to a full street address. We cannot deliver to a PO Box. If a consignment has to be returned for this reason, no refund will be given.

The carrier / 51Parcel have the right to refuse a consignment for a given reason such as No Packaging, insufficient packaging or the consignment being too large. In addition, 51Parcel has the right to refuse any order/user from our system.

51Parcel requires a telephone number for the receiver who may be called in the event of an address query. Please note for any overseas address a local number is needed, the carrier will not call a UK number. 51Parcel will not re-ship any returned item if a telephone number has not been provided and the carrier could not call to arrange delivery.

Payment is taken by our automated system at the end of your order once the service has been booked with our carrier. All prices quoted on our web site are in pounds sterling. 51Parcel reserves the right to refuse any order and will process payment security checks on certain transactions and values.

Tracking is available through our Web site. It is the customer's responsibility to track all shipments. 

8.0 Customer's Obligation

The Customer shall warrant and undertake the following conditions: 

  •      - All Consignments are appropriately and securely packaged for Carriage taking into account the content of the Consignment and ensuring that it does not cause damage or injury to equipment, personnel or otherwise; any parcel not packaged according to the packaging guidelines may be refused for transit or returned to the original sender without being delivered. Additional surcharges for the packaging being made secure during transit may be levied and no claim for damage can be accepted in this case.

  •      - All consignments will have each individual box or parcel declared on the Booking in order that the correct price and service can be provided to the customer. Under no circumstances should multiple boxes be attached together and sent as one parcel. In any such instance, where the parcels become separated in transit any claim shall be rejected and additional surcharges applied to the order which the customer shall pay before delivery of the parcels.

  •      - All Consignments are correctly labeled, and that all labels shall be securely fixed, clear, legible and placed on the largest flat surface of each parcel comprising the Consignment for easy visibility. If the Sender has failed to adequately label any parcel within the Consignment then the Carrier shall be entitled to refuse to carry the entire Consignment. The Company and the Carrier shall not in any circumstances be liable for any late delivery, miss-delivery or non-delivery caused by or contributed to by the deficient or ambiguous labeling or any other failure by the Sender of its labeling obligations

  •      - Courier services which specify the need for a printer should have the courier specific shipping Label printed and attached to the parcel. Any parcel sent without the specific courier's shipping Label will be subject to additional surcharges from the courier or 51Parcel and potential delays in service. No tracking updates will be viewable through the 51Parcel website. Should any parcel be sent without the correct shipping Label or documentation, no refund will be given and this will also void any future claims which may arise.

  •      - Shipments travelling internationally may be required to have additional paperwork and information supplied to the courier to enable the shipment to progress on its journey. 51Parcel aim to provide all the necessary documents to the customer after payment however liability to ensure that all the paperwork is present remains with the customer. The customer is responsible for ensuring that the parcel and all necessary documentation needed for International shipments is present before the courier collects. Any parcel, refused, returned or undelivered due to missing or incomplete documentation will not be eligible for a refund and additional surcharges may be applied which will be paid by the customer.

  •      - All data to be provided by the Customer (including by electronic means) in relation to the ordering, labeling, Carriage or invoicing of the Consignment shall be accurate, complete, of the correct type, and be provided in a timely manner as required by the Company. Such data shall include but not be limited to the weight& size of the Consignment; an accurate description of the contents of the Consignment; a full and accurate name and address of the Receiver including the postcode, a mobile telephone number, email address and a day time landline telephone number. If the Customer has failed to provide all such necessary data, then the Carrier shall be entitled to refuse to carry the Consignment and/or may charge the Customer accordingly.

  •      - The consignment complies with all legal and statutory obligations and regulations regarding the Carriage of Consignments by road, sea and air.


The Customer shall fully indemnify and hold both the Company and the Carrier harmless for any costs, expenses, loss or damage howsoever arising out of its or any third party's failure to comply with the provisions of this section.

9.0 The Carriers Conditions of Service

For all Deliveries, the following Carriers Conditions will apply:

It is a mandatory requirement under this paragraph that you, the Customer, have read, understood, acknowledged and agreed to the Carriers Conditions of Service. 

10.0 Delays in Service

Delays in service may be experienced under the following conditions:

  •      - Acts of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)

  •      - War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or

  •      - Ionizing radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or

  •      - Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or

  •      - Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds, and/or

  •      - The absence, failure or inadequacy of packing or packaging.

  •      - The absence or incomplete paperwork needed for the shipment

  •      - The Shipping Label provided for the service has not been used

  •      - The Shipment is to travel more than 250 miles

  •      - The shipment is to be sent to the Highlands of Scotland or any remote areas in the UK.

No Refund can be given for a delayed service for any of the above caused.

11.0 Liability

The Company, its servants or agents shall not be liable to the Customer in any circumstances or to any extent whatsoever in respect of damage caused to the consignment unless written notice is received by the Company within 3 Calendar Days of the consignment being delivered.

Any claim for partial loss of a consignment or dispute in the delivery where a delivery scan is available must also be raised with 51Parcel in writing via our online claim form within 3 Calendar days of the delivery accompanied by all the necessary documents. Any documents received outside of this timescale will result in the claim being rejected.

For loss of the complete Consignment written notice must be received by the Company - again, via its online claim form, within 7 Calendar days of the estimated delivery date. Please allow up to 90 working days for any claim to be fully dealt with.

If the Company is at any time be prevented from or delayed in starting, carrying out or completing any services described in the Schedule by reason of strikes, lockouts, labour disputes, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any cause whatever beyond the Company's control, the Customer shall have no claim for damages or otherwise against the Company its servants or agents for any consequential loss as a result thereof provided that in the case of mechanical breakdown of one of the Company's vehicles the Company shall use its best endeavors to provide a replacement vehicle with the minimum practicable delay. No refund can be given in such instance where the service received was delayed for reasons outside of 51Parcel's direct control.

The Company, its servants or agents shall not in any circumstances be liable for any late delivery or miss-delivery or non-delivery caused or contributed to by any deficient or ambiguous labeling of the Consignment.

Any item that is listed in our Prohibited Items list & Restricted Items list will be exempt from our liability cover for any type of claim. Please check our Prohibited Items list & Restricted Items list prior to booking to ensure the item being sent is not listed. By accepting these terms and sending the item you are agreeing that if the item is listed then no claim can be raised and any additional transit cover purchased will be void and non-refundable.

Any consignment sent on any service booked through 51Parcel with incorrect weight and dimensions entered at the point of booking, will not be covered under the transit compensation scheme. This includes the standard cover and any additional cover purchased will be void and non-refundable. Additional surcharges may also apply and the Customer will be liable to settle these prior to delivery of the consignment that may be subject to a surcharge for being too large or too heavy will not receive any transit cover - neither the free included amount or any additional cover purchased.

The person placing the order is responsible for the information entered. 51Parcel will deal with the person who placed the order only. 51Parcel will not be held responsible for wrong information that is entered during the order process and no refunds will be given in this instance.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with 51Parcel.

Loss, damage and Money Back Guarantee's under the following conditions will not be covered:

  •      - Act of God (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services)

  •      - Consequences of war

  •      - Insufficient packaging

  •      - Incorrect labeling

  •      - Prohibited and restricted contents

  •      - Force majeure

Liability is limited to the value of the item, excluding postage and packaging costs, up to the maximum amount of compensation cover included and/or purchased and to the cost of sending the item only, excluding any premiums paid for additional compensation cover in case of loss of the consignment.

We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered. 

Please note that 51Parcel will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.

12.0 Collections and Deliveries
In the event that the Relevant Carrier is unable to collect the Consignment or any part thereof, the Relevant Carrier will either leave details of the attempted Collection at the Relevant Collection Point or update the tracking information on the website to show the attempted collection. All re-bookings of collections must be made direct with the with 51Parcel's customer support team. Please note that any collection that has been missed by fault of the customer may incur a surcharge that is payable by the customer prior to the order being re-booked with the courier.

If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for 'Nothing to Collect' will be made. A surcharge of £5.00 will be applied if there is 'Nothing to Collect'.

For any of our Same Day Collection/Delivery services - waiting tine will be charged in 1 minute increments after the first 15 minutes at £2 per minute. This is a charge that the carriers levy on 51Parcel and so it has to be passed on to the sender.

Dependant on the service and courier selected they will make one attempt to deliver a Consignment during normal working hours. If the relevant carrier cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, will leave at the relevant delivery point details of the address at which delivery has been effected. 

If the Consignment has not been delivered, the Carrier will return it to their warehouses, after leaving at the relevant delivery point a request for the consignee to contact the Carrier to make alternative delivery arrangements. If no such contact is made within a reasonable time-frame the Carrier will either retain the Consignment or return the parcel and the customer will be liable for any additional charges that may be incurred.

The automated system books the collection as per the customer's request. Please note that collection date & time is not guaranteed on any service. Collection will be made at anytime between 0800-1800 Monday-Friday (excluding Bank Holidays). Saturday collections are available on most services at an extra cost.

A receipt must always be obtained on collection of your consignment from the carrier. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel.

Please note that most of our services require a Barcoded label& Printed Address Label to be printed out and attached to the parcel. Manual paperwork (including handwritten address labels) must not be used.

On the advised services the driver will leave a Waybill document that you may have to complete with the 'to' and 'from' address details.

It is the customer's responsibility to ensure that all the details are correctly completed and displayed on the correct parcel and no claim or reduction will be made if the parcel is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver's responsibility to check this information, so please ensure this is checked before he leaves.

Shipments to and from remote areas nationally and internationally on all services may be subject to delay and possible service downgrade. No refund can be given in these circumstances.

13.0 International Carriage & Customs

In the case of services where the Company is required to collect goods from or deliver goods to a country outside the United Kingdom the Company's liability is governed by the relevant provisions of the Convention on the Contract for the International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as such Schedule may be amended from time to time) ("the CMR Regulations") and in particular Articles 17 and onwards, which provisions will be incorporated into this Agreement and will apply in place of any inconsistent terms above written. A copy of such provisions will be supplied if required at a charge of£20 to cover administration fees.

Documents up to 1.5Kg do not need a commercial invoice to any destination. These should be declared as zero value. If an incorrect value is entered, 51Parcel cannot be held responsible for any charges that may apply. Consignment(s) that exceed the value of £4,699 may be delayed as they will require further documentation for clearance. 51Parcel do not advise sending any consignment over £2500 as no additional Transit Cover can be offered over this value.

You are pre paying for the postage charges of your consignment(s) only. 51Parcel has no control over any customs queries or charges that may arise. It is the Customers responsibility to check whether there are taxes, duties or other customs charges for your consignment. You can do this by speaking to the Consulate of the destination country. 

In the event of a parcel being returned to the sender from outside the UK then the charge will be the appropriate import rate for the consignment. This is likely to be higher than the price paid to export the goods. The sender is also liable for this charge. 

14.0 Prohibited & Restricted Items

Both Prohibited and Restricted items could be subject to non collection, delay, return or confiscation by Customs. No refund of postage will be made and compensation claims will be void.

Please note 51Parcel's booking systems are automated by computer software, therefore our staff are unable to monitor what is being shipped, so it is the customers responsibility to read the terms and conditions; to check their item is not listed on the prohibited and restricted items list or enquire directly via email to see if your parcel is acceptable.

Prohibited items cannot be sent through our services. If any one of the items in the Prohibited Items list is collected by a driver you are then liable to be surcharged and your parcel returned.

Restricted Items can be sent but will travel without any inclusive or additional damage / loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances for items in this list.

15.0 Surcharges

Below are the circumstances in which the surcharges and additional charges become payable. The value payable will depend on the carrier used.

By entering the weight and dimensions of your consignment(s) you are pre paying for the carriage based on these parameters. It is very important that you accurately declare the weight and dimensions of each parcel in your consignment. Every parcel is scanned and weighed by the appropriate carrier. If the consignment(s) are heavier than stated - then the additional weight will either be invoiced directly, charged to the card that the order was placed on or deducted from the users 'Account Funds' (provided they have sufficient credit) together with a surcharge of £25 + VAT to cover administration fees. Additional charges will be confirmed in writing.

If the goods are not ready for collection by the Carrier at the place and time agreed, a charge for 'Nothing to Collect' will be made. A surcharge of £5.00 will be applied if there is 'Nothing to Collect'.

For any of our Same Day Collection/Delivery services - waiting tine will be charged in 1 minute increments after the first 15 minutes at £2 per minute. This is a charge that the carriers levy on 51Parcel and so it has to be passed on to the sender.

Failure to pay surcharges within 10 working days will result in interest being charged at 5% per day thereafter. 

16.0 Discounts

51Parcel's website will automatically offer discounts to account holders on certain services. This is automatically offered providing that the account holder is logged in. If they are not then a discount cannot be issued retrospectively.

Please note - if a Promotional code is entered, this will replace any other discounts the user is entitled too. Two discounts cannot be used at the same time.

Money deposited in a user's 'Account Funds' can only be used on the site and cannot be withdrawn at any point. All deposits paid into 'Account Funds' must be used within twelve calendar months of date of deposit otherwise the balance will expire. 'Account Funds' can only be used towards parcel deliveries on the 51Parcel website. 

17.0 Refunds

Please note - Money deposited into the prepaid account as 'Account Funds' can only be used on the 51Parcel website and cannot be withdrawn or redeemed at any point since 51Parcel periodically promotes its services by offering free virtual funds or money that to be added into customers' prepaid account. All deposits or money paid into 'Account Funds' must be used within twelve calendar months of date of deposit otherwise the balance will expire. 'Account Funds' can only be used towards parcel deliveries on the 51Parcel website.

18.0 Damaged / Lost Claims

The customer remains responsible for ensuring packaging is adequate for transportation. All items must be packed in a double walled box which is securely fastened with further padding surrounding the item making the item unable to touch the sides of the cardboard box or move whilst in transit. In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is inadequately packaged.

Items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return / held for collection by the customer. Such goods could also be discarded if:

  •      - they are damaged to such an extent such as smashed glass , or cause a concern in regards to health and safety regulations .

  •      - if goods have been held for collection by customer and the time limit advised has been exceeded. Please be aware in such a circumstance, the customer will be aware that collection of said goods must be arranged by a certain date or the goods may incur storage charges, and finally discarded at a cost payable by the sender.

In the event of claims for damage the Customer shall provide to 51Parcel within 3 calendar days of the delivery being made photographs of internal/external packaging used and of the damaged item; a quotation for repair costs and a proof of value for the damaged item showing the item and the cost paid/sold for. In the event that a damaged item cannot be repaired, the Customer must provide written proof of this from a relevant specialist before 51Parcel.com can consider the full claim amount.

In order for a customer to make a claim for a damaged parcel and/or contents - it is of paramount importance that the parcel is signed for as 'DAMAGED' otherwise any claim for damage will be refused. It is therefore the customers / recipients responsibility to check the contents of the parcel upon delivery to ensure there is no damage. If the recipient signs for a parcel in 'GOOD CONDITION' or 'UNCHECKED' then no claim for damage will be accepted under any circumstances, regardless of any tracking information entered or advise directly from the courier. It is the customer's responsibility to inform the recipient of these terms and conditions also.

A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost. This process can take up to 40 working days to be completed.

The claims process is aimed to be resolved within 28 working days of notification and all decisions are made at the sole discretion of 51Parcel and/or the relevant carrier. Please allow though up to 60 working days for a resolution. 

The documents required to be submitted with your claim are listed below -

Loss - Collection paperwork as left by the driver at the point of collection, proof of value showing the item and the cost of that item (website screen prints, addresses, or similar item prices will not be accepted as a proof of value and if such submitted the claim will be rejected), proof of loss from the receiver and signed advising no goods received with them or any of their neighbours.

51Parcel reserve the right to reject or refuse any claim if any of the terms above have not been met.

19.0 Additional restrictions for use of ParcelForce services

All collections must be booked one day a head of collection (working days) for example book on Monday for collection on Tuesday. 

51Parcel and ParcelForce will not offer any delay cover for any items sent. 

51Parcel and ParcelForce will not pay any claims for damaged parcels in transit unless it is sent from 51Parcel approved dispatch companies. 

All customer service enquires are will need to be made to 51Parcel and not ParcelForce. 

No credits will be raised for items that have been billed due to fraud.

20.0 Financial Information

We do NOT store any financial details such as credit or debit card information at our own site since we use secured third party payment gateways to process your payment transactions, which confirms that your transaction is secure in that you would pay nothing in the event that an unauthorised charge was made to your credit or debit card after purchasing from 51parcel.com.

21.0 Applicable Law

This agreement shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of this Agreement. 

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